1. BugHotel Reservation System
2. B2C
3. messages (generated)
4. translate

PAYMENT METHODS

We offer different methods for You to book and pay for accommodation services. We shall, in each case, inform about available payment options, based on the Accommodation Service Provider selected.

PAYMENT TO THE ACCOMMODATION SERVICE PROVIDER

You have the possibility of paying for your full stay amount to the Accommodation Service Provider directly. If so, the Accommodation Service Provider shall determine the time for payment. In case of "non-refundable" services, it may charge the full stay amount at the time of making the purchase. You should enter your credit card data in the Platform, which shall be sent to the Accommodation Service Provider to guarantee the reservation. The Accommodation Service Provider may charge all or part of the rate to your credit card in its domestic currency, or in American dollars, if it is located abroad.

ADVANCE PAYMENT TO US PLUS PAYMENT TO THE ACCOMMODATION SERVICE PROVIDER

PRE-PAYMENT TO US

You accept that we shall charge the total price of your booking to your credit card, which includes taxes, rates, surcharges and/or the Management Fee.

CANCELLATION OR EXCESS ACCOMMODATION BOOKINGS

Accommodation Service Providers offered in the Platform by us are subject to availability, as informed by them through a computer booking system. Under no circumstances shall we offer an Accommodation Service Provider that appears in the system as unavailable. Notwithstanding the foregoing, please bear in mind that overbooking is a common practice in the tourism market and, in some countries, this practice is regulated. Overbooking may also occur due to booking system failures or human mistakes. If the Accommodation Service Provider cannot provide accommodation under the agreed-upon booking conditions, it shall provide You, at their own cost, with an alternative room or accommodation of an equal or superior quality in respect of the one You have originally selected. We shall make its best effort so You can enjoy your stay without any inconvenience.

ARRIVAL AT THE ACCOMMODATION PREMISES